Thoughts From Our Heads

Thoughts From Our Heads

Blog

Communication Tips to Improve Your Internal Customer Service

Wednesday 20th March 2019
Holly Fenton

An internal customer is anyone in the organization who needs assistance or interaction from another to fulfill their job responsibilities. This manifestation can happen in virtually any direction organizationally and is only limited to the fact that...

view more »

How to Step up Customer Service - Shifting to Customer Experience.

Wednesday 17th October 2018
Maha Ahmad

There are ever increasing demands for customer expectations, and the need to surprise customers, or create the WOW factor, with innovative service delivery, has led to increased competition in customer service excellence. How do companies step up to...

view more »

5 Steps To Building A Culture Of Customer Service Excellence

Wednesday 17th October 2018
Holly Fenton

  1. Put your employees first

view more »