Listening is a fundamental communication skill that so many people get wrong so often. To listen to someone fully is to give them your time, attention and respect. It helps build relationships, increase understanding and drive connection....
Tuesday 16th July 2019
Tuesday 21st May 2019
This week we are thinking about influence. How much do you have, and do you have it over the people that matter? Brendon Burchard offers tips on Influence in his bestselling book – High Performance Habits. Below we have consolidated his key lessons...
Wednesday 10th April 2019
If something is happening at work that you don’t agree with do you speak out? Or do you think it is better to keep quiet? No one ever got sacked for staying quiet right?
Wednesday 20th March 2019
An internal customer is anyone in the organization who needs assistance or interaction from another to fulfill their job responsibilities. This manifestation can happen in virtually any direction organizationally and is only limited to the fact that...
Wednesday 16th January 2019
What characteristics and behaviours do you associate with good and bad managers? We often ask a similar question at the start of training and many of the answers we get relate to communication – ‘bad managers don’t listen to others ideas’, ‘good...
Sunday 4th December 2016
I'm sure you've noticed your emotions influence your body language; when you are sad you smile less, you might walk with your head down and avoid making eye contact with people. When you're happy you smile more, your eyes are wider and your...
Friday 18th November 2016
Communication challenges is one of the most commonly cited reasons for the failure of relationships - personal and professional. No matter our level of education, intelligence and experience I am sure we can all recount communication failures in...
Friday 14th November 2014
When polled about top fears public speaking is usually up there with spiders, snakes and dogs. Why is standing up in front of a few people and saying a few words so scary? When our ancestors were around, lots of people staring at you probably...