Thoughts From Our Heads

Thoughts From Our Heads

Blog

7 Steps to Becoming a Better Manager

Thursday 6th December 2018
Holly Fenton

You have done well in your role, over achieved your targets and you have been promoted to a management role. Now your role takes on a new dimension. You are no longer just responsible for your results, motivation and quality, you have other people...

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Creating Engaging Content – Dos and Don’ts of presenting

Wednesday 28th November 2018
Holly Fenton

Presentations can often evoke a sense of dread in the audience, so often the content is too long, too boring and irrelevant. We want to rid the world of boring presentations. Follow these tips to ensure you engage and convince your audience with a...

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The Time Management Matrix  - Common Challenges

Wednesday 21st November 2018
Holly Fenton

The time management matrix is a way to categorise tasks based on their relative levels of urgency and importance. Urgency relates to time - something that is urgent requires your immediate attention. Importance relates to results - if something is...

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Prepping like a winner! How to best prepare for your presentations

Sunday 11th November 2018
Holly Fenton

Know your audience Before you even think about putting pen to paper (or finger to keyboard!) make sure you know exactly who your audience will be. Your presentation should be like a well-tailored suit, made to measure to fit the audience exactly....

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How to Step up Customer Service - Shifting to Customer Experience.

Wednesday 17th October 2018
Maha Ahmad

There are ever increasing demands for customer expectations, and the need to surprise customers, or create the WOW factor, with innovative service delivery, has led to increased competition in customer service excellence. How do companies step up to...

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5 Steps To Building A Culture Of Customer Service Excellence

Wednesday 17th October 2018
Holly Fenton

  1. Put your employees first

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How I Gave Up Eating Meat

Monday 17th September 2018
Holly Fenton

Fear not, this isn't a blog about the benefits of going vegetarian! This is about habit change. Changing habits is hard, especially when we have been doing them for a long time. So I wanted to share with you how I went from a regular at Rib Room to...

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11 Assessments every Executive Should Take

Thursday 16th August 2018
Holly Fenton

We're delighted to see Forbes acknowledging all of the assessments we use at FH Insights as essentials for business professionals. Here is what the members of the Forbes Coaching Council said about our favourite assessment tools -  1....

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In Praise of Management

Sunday 12th August 2018
Holly Fenton

We often start training programmes with a discussion on the differences between managers and leaders and we typically get responses like this - "leaders inspire and motivate and managers instruct and punish", "leaders create opportunities and...

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